FAQ

 

How do I know what ring size to order?
An accurate finger sizing needs to be done in store. There are many factors that can affect the ring size to suit an individual.  We make our rings to average sizes so if the ring is a gift you present it to your recipient then have it custom fitted to suit. For designs that allow for re-sizing we offer a complimentary re-size if it is within 3 sizes up or down and if the sizing is done within 8 weeks of purchase.
 
What happens if I change my mind? 
We want you to be happy with your beautiful jewellery so you are welcome to exchange the piece with something more suitable. Exchanges may take place if the jewellery is in as new condition with no signs of wear and within 2 weeks of purchase. Alternatively, you can return the goods within 2 weeks and you will be issued with a Watsons' credit. The credit will have no expiry date and can be used towards any Watsons' jewellery. We do not offer refunds unless the jewellery has a manufacturing fault.

Can Watson's jewellery be delivered?
Within Australia we use Australia Post for items under $5,000 and Star Track Express for items over $5,000. Both of these services require your signature on delivery and are traceable. For higher value shipments, arrangements will be confirmed with you before dispatch.

We offer a flat rate shipping cost per region:
Within Australia
Express Platinum             $20 which includes insurance
Star Track                        $30 which includes insurance

How should I look after my jewellery?
With the correct care and maintenance, Watsons' jewellery can be kept as a family heirloom and handed down through generations.  Rings should be serviced every 12 months and pearl strand necklaces and bracelets should be rethreaded and cleaned every 12 months. We also have cleaning cloths and dips instore at $19.95 that will help keep your jewellery clean in between professional cleaning at Watson's.

How do I insure my jewellery?
Watson's does not have a particular company that we refer clients to for jewellery insurance. Most commonly, clients will insure new purchases under their existing home and contents insurance policy.

Do the pendants include necklaces?
Unless the pendants and chains are joined together, chains are purchased as a separate item. Clients often have their own chains or they might like to choose a chain at a particular length and style to match the pendant so we sell them separately for these reasons. If you’re buying a pendant only, Watsons' provides a complimentary gold plated display chain although it is not intended for long term use.

What diamonds do Watsons' use?
Watson's only uses the highest quality, premium cut diamonds that are sourced in accordance with the Kimberley Process.lso synonymous for having one
 
Can Watsons' custom make a piece of jewellery?
Watsons specialises in bespoke jewellery that is created in our onsite workshop according to your specifications. We invite you to make an appointment for an obligation free consultation with one of our designers to create the piece of your dreams.

What payment options do Watsons' offer?

 

 

Watsons' offer a 3 month layby time period with fortnightly payments and 20% deposit for that piece of jewellery that just has to be yours.

 

Watsons also offer interest free finance, both no deposit (GE Finance) and 10% deposit (Certegy) options. There is a minimum and maximum finance amount applicable.